LUMA Residential is honored to again be recognized among the ApartmentRatings epIQ Top 100 Midsize Management Communities Nationwide in 2024! Thanks to our dedicated team for making our communities shine through our resident ratings and reviews. Together, we’re managing more than apartment homes – we are Elevating our Residents’ Quality of Life!
The “Experience & Performance Intelligence Quotient (epIQ) Index” is a single performance metric powered by verified ApartmentRatings & SatisFacts data, designed to be the most
authentic and actionable industry metric for renters and multifamily professionals alike. Presented in an easily understood letter grade/report card format, the epIQ Index delivers the
resident experience and community performance data over a rolling 365-day period. Use epIQ to make strategic decisions throughout your entire organization – driving higher value at
community and portfolio levels. The epIQ Index is comprised of 4 primary categories, measured over the most recent 365-day period and updated daily – meaning that every day is an opportunity to improve your community and portfolio epIQ results.

Categories contributing to epIQ include:
● Renter Ratings: The average ratings from renter reviews and surveys
● Review Count: The # of reviews / unit compared to all other communities
● Mgr. Review Engagement: The % of reviews with manager responses
● Mgr. Review Reply Time: The average manager response time compared to all other communities